Truman devised two content formats for Ennatuurlijk in which customer questions are answered in an accessible manner.
In the video series "Opa Joop vraagt ‘t," the character Grandpa Joop asks questions on behalf of his fellow residents to the experts at Ennatuurlijk. The goal is to increase customer satisfaction and reduce pressure on customer service. With the videos Ennatuurlijk's customers receive clear and quick answers to their most important questions.
In the animated series "Ennatuurlijk legt ‘t uit," we provide answers to the most frequently asked questions and share money-saving tips. For example, we explain how customers can check and adjust their advance payments, what to do if they are unable to pay their bill, and how to save energy and money.